Terms of Service

Welcome to ValenciaLink. These Terms of Service ("Terms") govern your access to and use of the website valencialink.com, the ValenciaLink mobile applications (iOS and Android), all sub-domains, APIs, widgets, email notifications and other related services (collectively, the "Service"), operated under the ValenciaLink brand by AMISCON GLOBAL S.L. (NIF B70862099, intra-community VAT number ESB70862099), with registered office in Valencia, Spain ("ValenciaLink", "we", "us" or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 16 years old to use the Service. By using the Service you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.

2. Description of the Service

ValenciaLink provides:

• Curated directory of places, businesses and services in Valencia, Spain.
• Editorial content including articles, guides, reviews and multimedia.
• Interactive map with neighbourhood data, property prices and liveability ratings.
• Event listings and cultural calendar.
• Real estate listings and insurance comparison tools.
• Business-facing services: advertising placements, PRO business plans, club partner programmes, creator collaborations.
• Lead generation forms for partnerships, advertising, careers and general inquiries.
• Mobile applications providing offline and on-the-go access to the above.

3. User Accounts

Certain features may require account creation. You agree to provide accurate, complete and current information and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms. You shall not:

• Attempt to gain unauthorised access to any part of the Service, other accounts, computer systems or networks.
• Use the Service to transmit spam, malware, or any unsolicited commercial communications.
• Scrape, crawl or otherwise extract data from the Service without prior written permission.
• Interfere with or disrupt the integrity or performance of the Service.
• Impersonate any person or entity or misrepresent your affiliation.
• Use automated means (bots, scripts) to interact with the Service without authorisation.
• Upload content that is illegal, defamatory, obscene, infringing or otherwise objectionable.
• Abuse forms, reviews or any user-generated content mechanisms.

5. Intellectual Property

All content, design, graphics, branding, logos, text, photographs, videos, software, code and the compilation thereof (collectively, "Content") are the property of ValenciaLink or its licensors and are protected by copyright, trademark and other intellectual property laws of Spain, the European Union and international treaties.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, re-publish, download, store or transmit any Content without our prior written consent, except for personal, non-commercial use as permitted by applicable law.

6. User-Submitted Content

By submitting content to the Service (reviews, photos, form data, messages), you:

• Confirm that you own or have the necessary rights to share such content.
• Grant ValenciaLink a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, modify, publish, distribute and display the content in connection with the Service.
• Acknowledge that we may remove user-submitted content at our discretion.

6a. Videos and Photographs You Upload

This clause applies to every video and photograph you upload through your account ("Upload") and prevails over clause 6 for Uploads.

• Who may upload. You must be at least 18 years old and have confirmed your mobile number. We may refuse, suspend or close an account, and block the number, where these rules are broken.
• Your warranties. For each Upload you confirm that: you made it yourself and hold all rights in it; it has not been published anywhere before you upload it; it contains no music, footage or other material belonging to someone else; every identifiable person in it has consented to appear and to its publication; it does not show children; and it is lawful. You will indemnify ValenciaLink against claims by third parties arising from a breach of these warranties.
• Licence for each Upload. You remain the author and owner. By ticking the box for an Upload you grant ValenciaLink, for that Upload, a non-exclusive, worldwide, royalty-free licence for the full term of protection of the rights concerned to: reproduce it; distribute it; communicate it to the public and make it available, including on the website, in the mobile applications, on the map, in newsletters and on ValenciaLink's own social media accounts (including Instagram, Facebook, TikTok, YouTube and Telegram); and transform it — in particular to trim, crop, reframe, subtitle and translate it, to replace or add to its sound (including with licensed music), to add our branding, and to include it in compilations. The licence extends to the platforms on which we publish, to the extent their terms require it for the publication.
• Credit. Uploads shown on the website, the app and the map carry the name of your account. You consent to ValenciaLink publishing an Upload on its social media accounts without naming you, as an exercise of your right to decide how your work is disclosed.
• Moderation. Every Upload is reviewed before publication. We may refuse or remove any Upload at our discretion and without giving reasons; refused files are deleted.
• Withdrawal. You may delete an Upload from your account at any time. It is then removed from the website, the app and the map without delay. Posts already published on social media, compilations already made and copies outside our control are not affected, and the licence continues for them.
• Bonus points. Points credited for published or featured Uploads record your contribution. They have no cash value, cannot be transferred or exchanged for money, and may be corrected where they were credited in error.

7. Business Services

Business listings, advertising packages, For Business plans, club partner programmes and creator collaborations may be subject to additional commercial terms. Such terms will be agreed separately and, where inconsistent with these Terms, the additional terms shall prevail for that specific service.

8. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party services (payment processors, analytics providers, social media platforms). We do not control, endorse or assume responsibility for the content, privacy policies or practices of any third-party service. Your interactions with third parties are governed by their own terms.

9. Payments and Fees

Certain business services may involve fees. All prices are listed in euros (EUR) unless stated otherwise. Payments are processed through secure third-party processors (such as Stripe or Paddle). We do not store your full payment card details. Refund terms for paid publication services are set out in clause 9a below; for any other business service they are specified in the relevant commercial agreement.

9a. Paid Publication Services: Refunds, Warranties and Liability

This clause governs all paid publication services — event listings, business and place listings, advertising placements, sponsored articles, newsletter features, social media mentions and similar promotional placements (each a "Placement"). These are digital services performed by us on your instruction. The contracting party for every Placement, and the issuer of its invoice, is AMISCON GLOBAL S.L. (NIF B70862099). This clause prevails over any inconsistent provision of these Terms in respect of Placements, and applies unless a commercial agreement signed by both parties states otherwise.

What you are buying

• Business-only offer. Placements are offered exclusively to businesses, self-employed professionals, institutions and organisations acting in the course of their trade, business, craft or profession, and are not offered to consumers. This restriction concerns Placements only: the rest of the Service — the guide, the map, the editorial content and the mobile applications — remains freely available to the general public on the terms set out elsewhere in these Terms. By ordering a Placement you declare and warrant that you contract in that professional capacity, on behalf of the business or organisation whose event, venue or offer is being published, and that you are authorised to bind it; on request you will provide its business name and tax identification number for invoicing purposes. We contract on the basis of that declaration and may refuse or cancel any order that does not meet it; where an order is cancelled on this ground before publication, the fee is refunded in full and no Placement is published. Where a buyer nonetheless qualifies as a consumer under applicable law, the mandatory consumer protection rules applicable to them prevail over any inconsistent provision of this clause.
• Our role. We publish and promote the event, business or offer. We are not the organiser, promoter, venue, ticketing agent, seller or service provider, we do not sell tickets, and we are not party to any contract between you and your customers or attendees. Responsibility for the event or offer itself — its lawfulness, licences, permits, insurance, safety, accessibility, staffing, cancellation and refunds to attendees — remains entirely with you.
• Scope of the service. The fee pays for the publication of a Placement and its placement within the Service for the stated period or until the event date. It does not pay for, and we do not warrant, any level of traffic, impressions, clicks, leads, ticket sales, attendance, search engine indexing or ranking, app store visibility, social media reach, or any commercial result.
• Presentation is ours. We determine the design, format, position, category, ordering, translation and illustration of every Placement, and may change any of these at any time. Placements may be published in any or all of the languages of the Service, in the website, the mobile applications, newsletters and our social channels.

Refunds

• Editorial review. Every submission is subject to editorial review, and we may refuse publication at our sole discretion and without giving reasons. If we refuse a submission before publication, the corresponding fee is refunded in full, and that refund is your sole and exclusive remedy.
• No refund after publication. Once a Placement has been published, the service is fully performed and the fee is non-refundable in whole or in part. This applies without limitation to: cancellation, postponement, rescheduling or relocation of the event; lower attendance, sales or response than expected; your ceasing to trade; removal of the Placement at your own request; and your dissatisfaction with the editorial presentation.
• Errors in your material. We publish the information you supply. Incorrect dates, prices, addresses, links, contact details or media supplied by you do not give rise to a refund or to a replacement Placement; we will correct such details on request where reasonably practicable.
• Prepaid credits. Multi-Placement packages are sold as prepaid credits valid for 12 months from the date of purchase. Unused credits expire at the end of that period, are not refundable, and may not be exchanged for cash, transferred to another person or carried over.
• Claims window. Any claim that a Placement was not delivered as purchased must be notified to us in writing within 14 days of publication, with sufficient detail for us to investigate. Where you contract in a professional or business capacity, claims notified after that period are waived.
• Right of withdrawal. Where you contract as a consumer, by requesting publication you expressly request that we begin performing the service immediately and acknowledge that, once the service has been fully performed, you lose your right of withdrawal, in accordance with article 103.a) of the Spanish consolidated Consumer Protection Act (TRLGDCU). The right of withdrawal does not apply to purchases made in a professional or business capacity.
• Taxes. Prices are stated excluding VAT (IVA) unless indicated otherwise. Applicable VAT is added at checkout. Where you supply a valid tax identification number, the applicable tax treatment is determined by law and not by agreement between us.
• Chargebacks. A chargeback raised in respect of a service performed in accordance with this clause will be contested with the evidence of publication, and we may suspend all of your Placements and unused credits until the dispute is resolved.

Your warranties and indemnity

• Warranties. You represent and warrant that: you are authorised to submit the Placement and to bind the business it concerns; all information supplied is accurate and not misleading; you hold all rights, licences and consents necessary for us to publish the text, images, video, audio, music, logos and trademarks you supply, worldwide and royalty-free, including the consent of any identifiable person appearing in them; you hold the licences, permits and authorisations required to hold the event or offer the service advertised; and the Placement complies with applicable advertising, consumer protection, competition, data protection and sector-specific law, including rules on alcohol, gambling, health claims, financial promotions and events involving minors.
• Indemnity. You will indemnify, defend and hold harmless ValenciaLink, its operators, employees and contractors against all claims, demands, proceedings, fines, damages, losses and costs (including reasonable legal and expert fees) arising out of a Placement, the underlying event or offer, or any breach of the warranties above, including claims by attendees, customers, rights holders, data subjects and public authorities. This indemnity survives the expiry or termination of these Terms and of any Placement.
• Personal data. Where a Placement includes personal data, you are its controller and warrant that you have a lawful basis for its publication; we act solely as publisher of the material you supply.

Removal, availability and liability

• Removal without refund. We may edit, suspend or permanently remove any Placement at any time, without refund, where we reasonably consider that it breaches these Terms or applicable law, is the subject of a credible third-party complaint or takedown notice, misrepresents the event or offer, damages the reputation of the Service, or is required to be removed by a platform, payment provider or authority.
• Availability. We do not warrant uninterrupted or error-free availability of the Service. Outages, maintenance, hosting or connectivity failures, changes by search engines, app stores, mapping, ticketing or social media providers, loss of app store availability, and events beyond our reasonable control (force majeure) do not entitle you to a refund. Where a documented outage materially affects a Placement for more than seven consecutive days, our sole obligation is to extend that Placement by the affected period.
• Archival. Past events and expired Placements may remain accessible in archives, search engine caches, newsletters already sent and third-party copies, which are outside our control. Removal from the Service does not oblige us to procure removal from such copies.
• Limitation of liability. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with a Placement, on any basis, shall not exceed the fee actually paid by you for that Placement. We shall not be liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, ticket sales, bookings, business, goodwill, data or anticipated savings. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection rules.

9b. Self-Serve Plans and Event Listings

This clause applies to purchases made in your account and supplements clause 9a.

• Business pages. A business page is free. Management of a page is granted only after we have verified that you represent the business. Changes you propose are reviewed before they are published; editorial texts, ratings and badges remain under our sole control.
• Plus. Plus is a subscription for one business page, billed yearly in advance through Stripe, prices excluding VAT (IVA). It renews automatically until cancelled. You may cancel at any time in the customer portal linked from your account; cancellation takes effect at the end of the period already paid, and periods already started are not refunded in whole or in part. While Plus is active, the page may be shown first in its category and highlighted on the map, always identified as promoted. Plus does not guarantee any position other than the one described, nor any traffic or commercial result.
• Growth and Partnership 360. These yearly plans include everything in Plus and, in addition, services performed by our team: for Growth, one professional photo and video session at the business's premises in Valencia (15–30 edited photographs and a short vertical video), social media and newsletter mentions and an editorial feature; for Partnership 360, everything in Growth plus an annual content plan, club and cross-promotion campaigns, analytics and priority support. After payment we contact you within two business days to schedule the session; dates are agreed with you, and a session not taken within the paid year because of you lapses without refund. You may use the photographs and video delivered to you for your own business; editorial texts remain ours. Cancellation and renewal work as for Plus.
• Events. Listing an event submitted by its organiser is a paid service, at the prices shown when ordering (Listing; Listing + highlight; Highlight + social post), excluding VAT (IVA), and every event is reviewed before publication. The price is authorised on your card at checkout and charged only once the event has been approved and published; if the event is not published, the authorisation is released and nothing is charged. If we ask for a correction, the authorisation is released and the corrected event is paid for again. A listing and any highlight run until the end of the event's last day. Events listed by their organisers are identified as such on the site, and highlighted events as advertising. Where a social media post is included, we decide its format, wording and timing.
• Invoices. Receipts and invoices are issued through Stripe to the billing details and tax identification number you provide at checkout.

10. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, timely, secure or error-free.
• The information provided is accurate, reliable or complete.
• Results obtained from the Service will meet your requirements.

10a. Property Calculators and Valuation Tools

The property value calculators and rental price calculators available on the Service provide estimates only, based on statistical averages derived from publicly available market data. These estimates are not professional appraisals or valuations and should not be relied upon for financial, legal or investment decisions.

ValenciaLink makes no representations or warranties regarding the accuracy, completeness or reliability of calculator results. Actual property values and rental prices may differ significantly from estimates due to property-specific factors, market conditions, seasonal variations and other variables not captured by the tool.

Users are strongly advised to obtain a professional property valuation from a qualified surveyor or estate agent before making any sale, purchase, rental or investment decision. ValenciaLink shall not be liable for any loss, damage or expense arising from reliance on calculator estimates.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ValenciaLink and its officers, directors, employees, agents and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, use, goodwill or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service.
• Any conduct or content of any third party on the Service.
• Unauthorised access, use or alteration of your transmissions or content.

Our total aggregate liability shall not exceed the greater of €100 or the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend and hold harmless ValenciaLink and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, if we reasonably believe you have violated these Terms or if continued access poses a risk to us, other users or the integrity of the Service. Upon termination, your right to use the Service ceases immediately.

14. Changes to the Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with the "Last updated" date revised accordingly. Continued use of the Service after such changes constitutes acceptance of the modified Terms. We encourage you to review this page periodically.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain, without prejudice to mandatory consumer protection rules of your country of residence where applicable under EU law.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with any additional terms for specific services, constitute the entire agreement between you and ValenciaLink regarding the Service and supersede all prior agreements and understandings.

18. Contact

AMISCON GLOBAL S.L., NIF B70862099, intra-community VAT number ESB70862099, Valencia, Spain. Email: info@valencialink.com. For questions about these Terms you can also use the Contacts page.