Welcome to ValenciaLink. These Terms of Service ("Terms") govern your access to and use of the website valencialink.com, the ValenciaLink mobile applications (iOS and Android), all sub-domains, APIs, widgets, email notifications and other related services (collectively, the "Service"), operated by ValenciaLink ("we", "us" or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Eligibility
You must be at least 16 years old to use the Service. By using the Service you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.
2. Description of the Service
ValenciaLink provides:
- Curated directory of places, businesses and services in Valencia, Spain.
- Editorial content including articles, guides, reviews and multimedia.
- Interactive map with neighbourhood data, property prices and liveability ratings.
- Event listings and cultural calendar.
- Real estate listings and insurance comparison tools.
- Business-facing services: advertising placements, PRO business plans, club partner programmes, creator collaborations.
- Lead generation forms for partnerships, advertising, careers and general inquiries.
- Mobile applications providing offline and on-the-go access to the above.
3. User Accounts
Certain features may require account creation. You agree to provide accurate, complete and current information and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in compliance with these Terms. You shall not:
- Attempt to gain unauthorised access to any part of the Service, other accounts, computer systems or networks.
- Use the Service to transmit spam, malware, or any unsolicited commercial communications.
- Scrape, crawl or otherwise extract data from the Service without prior written permission.
- Interfere with or disrupt the integrity or performance of the Service.
- Impersonate any person or entity or misrepresent your affiliation.
- Use automated means (bots, scripts) to interact with the Service without authorisation.
- Upload content that is illegal, defamatory, obscene, infringing or otherwise objectionable.
- Abuse forms, reviews or any user-generated content mechanisms.
5. Intellectual Property
All content, design, graphics, branding, logos, text, photographs, videos, software, code and the compilation thereof (collectively, "Content") are the property of ValenciaLink or its licensors and are protected by copyright, trademark and other intellectual property laws of Spain, the European Union and international treaties.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, re-publish, download, store or transmit any Content without our prior written consent, except for personal, non-commercial use as permitted by applicable law.
6. User-Submitted Content
By submitting content to the Service (reviews, photos, form data, messages), you:
- Confirm that you own or have the necessary rights to share such content.
- Grant ValenciaLink a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, modify, publish, distribute and display the content in connection with the Service.
- Acknowledge that we may remove user-submitted content at our discretion.
7. Business Services
Business listings, advertising packages, For Business plans, club partner programmes and creator collaborations may be subject to additional commercial terms. Such terms will be agreed separately and, where inconsistent with these Terms, the additional terms shall prevail for that specific service.
8. Third-Party Links and Services
The Service may contain links to third-party websites or integrate third-party services (payment processors, analytics providers, social media platforms). We do not control, endorse or assume responsibility for the content, privacy policies or practices of any third-party service. Your interactions with third parties are governed by their own terms.
9. Payments and Fees
Certain business services may involve fees. All prices are listed in euros (EUR) unless stated otherwise. Payments are processed through secure third-party processors (such as Stripe or Paddle). We do not store your full payment card details. Refund policies, if applicable, are specified in the relevant commercial agreement.
10. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that:
- The Service will be uninterrupted, timely, secure or error-free.
- The information provided is accurate, reliable or complete.
- Results obtained from the Service will meet your requirements.
11. Limitation of Liability
To the maximum extent permitted by applicable law, ValenciaLink and its officers, directors, employees, agents and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, use, goodwill or other intangible losses, resulting from:
- Your access to or use of (or inability to access or use) the Service.
- Any conduct or content of any third party on the Service.
- Unauthorised access, use or alteration of your transmissions or content.
Our total aggregate liability shall not exceed the greater of €100 or the amount you paid us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify, defend and hold harmless ValenciaLink and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of a third party.
13. Suspension and Termination
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, if we reasonably believe you have violated these Terms or if continued access poses a risk to us, other users or the integrity of the Service. Upon termination, your right to use the Service ceases immediately.
14. Changes to the Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with the "Last updated" date revised accordingly. Continued use of the Service after such changes constitutes acceptance of the modified Terms. We encourage you to review this page periodically.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain, without prejudice to mandatory consumer protection rules of your country of residence where applicable under EU law.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with any additional terms for specific services, constitute the entire agreement between you and ValenciaLink regarding the Service and supersede all prior agreements and understandings.
18. Contact
For questions about these Terms, please contact us via the Contacts page.